Trainings Our key role is in helping our clients to achieve their full potential and by so doing, build high-performing organizations, capable of meeting the competitive challenges of today and tomorrow. Against a background of high levels of change there is an ever growing demand on our staff to perform above expectations. Hiring the best employees and making sure that they are well taken care of ensures that they in turn take care of the customers.

To provide a better customer service, even working hard is not enough; with the dizzying rate of change in technology and increasing competition driven by the globalization of markets and technology, we must constantly re-educate and reinvent ourselves. We must develop minds and continually sharpen and invest in the development of our competencies to avoid becoming obsolete. Competition is fierce; survival is stake. When there is a need to change, not to change is destructive.

Training Modules

Below are the modules offering during the training.

Career Development

  • Advanced Writing Skills
  • Building Self Esteem & Assertive Skills
  • Business Etiquette
  • Communication Strategies
  • Conflict Resolution − Dealing With Difficult People
  • Customer Service Training − Critical Elements
  • Public Speaking − Presentation Survival
  • Speaking Under Pressure
  • Skills For The Administration Assistant
  • Speak Easy
  • Minute Takers
  • Time Management
  • Writing Reports & Proposals
  • Business Writing That Works

Human Ressources

  • Anger Management
  • Change Management − Change & How to Deal With It
  • Conducting Effective Performance Reviews
  • Conflict Resolution In The Workplace
  • Customer Service Training − Managing Customer Service
  • Hiring Smart − Behavioural & Performance Based
  • Orientation Handbook-Getting Employees to a good start
  • Performance Management
  • Problem Solving & Decision Making
  • Stress Management
  • Building Better Teams − Team Work
  • Emotional Intelligence

Sales and Marketing

  • Building Relationships For Success in Sales
  • Dynamite Sales Presentations
  • Overcoming Objectives
  • Selling Smarter
  • Prospects For Leads Like A Pro
  • Telemarketing − Using The Telephone as Sales Tool
  • Networking As A Marketing Tool
  • Social Marketing

Supervisors & Managers

  • Budget & Money Making
  • Business Leadership − Becoming Management Material
  • Coaching
  • The Art of Delegating Effectively
  • Human Resources − HR for Non HR Managers
  • Inventory Management
  • Marketing &les Sales
  • Meeting Management
  • Motivating Your Workforce
  • Negotiating For Results
  • Project Management − Understanding Project Timing
  • ABC&rquo;s of Supervising Others
  • Team Building & Developing High Performance Teams
  • The Professional Supervisor

Other Courses

  • Enterprise Development
  • Supplier Development
  • Quality Assurance Checks
  • Ward Committee
  • End User Computing
  • Recruitment & Selection
  • Business Plans
  • New Ventures/ Entrepreneurship
  • Work Readiness